Shipping policy

This policy explains how we ship natural cork products to our customers.

Where we ship
We ship from Portugal to customers in Portugal, the United States and Canada. If your country is not available at checkout, email us at allcorkproducts@gmail.com and we will let you know whether we can arrange delivery.

Order processing
Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in Portugal. Custom and bulk orders may take longer, and we will confirm the lead time in your quote before you pay.

Shipping rates
Shipping costs are calculated at checkout based on your location and the weight and size of your order. For wholesale and bulk orders, we provide a shipping quote together with your product quote.

Delivery times
Estimated delivery times are shown at checkout and depend on your location and the carrier. International deliveries to the United States and Canada take longer than deliveries within Portugal. Delivery times are estimates and are not guaranteed.

Tracking
Once your order ships, we will email you a confirmation with a tracking number whenever tracking is available for your delivery method.

Customs, duties and taxes
Orders shipped outside the European Union may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the responsibility of the customer. We do not control them and cannot predict their amount. Please check with your local customs office if you are unsure.

Incorrect addresses
Please check your shipping address carefully before placing your order. If you notice a mistake, contact us as soon as possible, and we will try to correct it before your order ships. We cannot be responsible for orders delivered to an address entered incorrectly at checkout.

Damaged or lost orders
If your order arrives damaged, please email us as soon as possible with your order number and photos of the items and packaging. If your tracking shows no movement or your order has not arrived within the estimated delivery window, contact us and we will work with the carrier to resolve it.

Contact us
If you have any questions about shipping, email us at allcorkproducts@gmail.com.